Business Foundations

Building a House Without a Plan

Let's pretend.  You're going to build a house.  A big house.  Your dream house.  What's the first thing you do?  Start digging the foundations?  Order the bricks?  Paint the walls?  No, the first thing you do is work out exactly what it's going to look like when it's...

read more

Systemising Your Emails

We’ve recently looked at Why we systemise our business, and How to write systems. Today we’re going to look at systemising your emails. Firstly lets be clear on one point. You’ll never be able to pass off all emails to your VA and never deal with emails yourself...

read more

Does Your Customer Service Suck?

Here in Australia customer service tends to be non-existent. We’re all so familiar with having to wait to be served – because the shop assistant is on the phone, talking, or otherwise busy – that we don’t even bother objecting any more. And on the rare occasion that a...

read more

Create A Project Board

Have you got a million ideas running around your head and need to get nail them down? Do you know what you’re doing but have so much to do that you don’t know where to start? Have you got several projects running at the same time and need to schedule your work so they...

read more

Is Cottage Industry Dead?

Is Cottage Industry dead? Well, it’s not dead at the moment, in fact, in this current economic climate it’s flourishing. There’s a huge move towards home based businesses at the moment, with more and more people choosing to either set up a business on the side or...

read more

How Big Do You Want To Be?

How big do you want your business to grow?  This is a really important question that most work at home moms never ask themselves.  It’s usually one of the first questions I ask new clients as it affects all our discussions from there on. Recently I was working with a...

read more