Business Systems – How and Where to Start

Last week we looked at Why we Need Systems in our business, even in our micro business where there’s only one person doing everything. Today we’re going to look at How and Where to start building those systems. It starts with you. You’re the boss. Your job is to plan...
Business Systems – Bringing Order Out of Chaos

Business Systems – Bringing Order Out of Chaos

What are Systems and why do you need them? A system is a written down process for a particular task within your business. When collected together, the systems form the Operations Manual for your business. Now, I can hear you saying, “Why would I need one? I work for...
Does Your Customer Service Suck?

Does Your Customer Service Suck?

Here in Australia customer service tends to be non-existent. We’re all so familiar with having to wait to be served – because the shop assistant is on the phone, talking, or otherwise busy – that we don’t even bother objecting any more. And on the rare occasion that a...
Gender Bias – Alive and Kicking on the Internet

Gender Bias – Alive and Kicking on the Internet

The very charming James from Men With Pens recently directed me towards Technorati’s recently released “State of the Blogosphere 2008” report. This report has been issued yearly since 2004, and the stats and figures it puts out are interesting. The complete report is...
Create A Project Board

Create A Project Board

Have you got a million ideas running around your head and need to get nail them down? Do you know what you’re doing but have so much to do that you don’t know where to start? Have you got several projects running at the same time and need to schedule your work so they...