May
28
This is a Guest Post by Catherine Caine I once worked in technical support for a webhosting company, supporting 200,000 small business customers over the phone. I learnt a lot. I learnt how to configure every email program ever. I learnt how websites work. I learnt that a LOT of people are scared of technology. …
Apr
07
This is the second installment of Business Practices that Make You Look Bad. Click here to read the first post. Kelly over at Maximum Customer Experience wrote a post last week titled “10 Things I Hate About (Your) Experience Design” It’s a great post and I love how she’s presented 10 bad experiences for customers. …
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