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Good morning Superwahms – today I just wanted to let you know that I’ve had some exciting news from my good friend Yaro Starak, the world-famous blogger who makes his full time income by writing on his blog.

For those of you who haven’t heard of Yaro, he started blogging a few years ago, and managed to turn his humble site into an online business that makes a great income – we’re talking well into 6 figures – while he was working on it only part time. In fact, we often joke with him that he’s not just achieved Tim Ferriss’s “4 Hour Work Week”, he has created a 4 hour work month!

I have learned heaps from Yaro, in fact he was one of the first people I learned from about how to make money using the internet and working from home. He is a great inspiration and a fantastic teacher (as well as a lovely person!). These days we get Yaro up on stage with us and interview him about his successes with blogging.

But he’s moving on to other projects now and has decided to stop teaching his “Blog Profits” course – which is a real shame.

So here’s the opportunity…I know that many of you probably already own blogs (or would like to), but I also know that many of you aren’t making as much money from them as you could be.

So if you would like to learn how to make great part-time income online, and how you can make a lot of money from the things you love, then I would highly recommend you grab a copy of his “Blog Profits Blueprint” before it disappears forever – you can download it for FREE by clicking here.

I sincerely hope you get as much out of it as I did!

All the best,

Liz

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I’ve got a question for you all today – how do you use FaceBook in your business and what value do you get from it?

I’m writing a post on the use of FaceBook in business, specifically Business pages with fans, Profile pages and promoting your business on Facebook, and I’d love to hear your opinions on this.  I may well use some of the answers in the post (with a link to you and the proper attribution of course).

So tell me, how do YOU use FaceBook for your business and how does it work for you?  Do you have opinions on the use of FaceBook for businesses?  Come and share in the comments.

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The lovely Neil from Milk Relief Soap recently asked me this great question:

“What’s the difference between a business plan, and a marketing plan?”

I see a lot of people getting caught up in this, and often their business plan is actually more of a marketing plan.

The two are very much related; however they’re not the same.  I’ve got a different opinion from most people on what a Business Plan is and what it’s purpose is.  If you’ve looked at the Two Hour Business Plan then you’ll see that I define a Business Plan as being about what your business does, not a financial plan to take to the bank (although that’s part of it).

A Business Plan is ‘about’ your business – who your target market is, what you do (core business), your business goals, an action plan.

A Marketing Plan is how you attract customers and sell your product in order to achieve those goals – blogging, advertising, networking, attraction and conversion.

In October last year I gave a talk at The Business Mums Network Pampering Day on Business Planning.  To illustrate how the Business Plan, Marketing Plan and Action Plan all fit together, have a look at this diagram.

Make sense?  Your Business Plan is what encapsulates your entire business activities and goals, what drives and directs your actions.  Your Marketing Plan is one aspect of that, which directs your monthly, weekly and daily actions towards achieving those business goals.

In some respects your Business Plan is the What, and the Marketing Plan is the How.

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Do you have a business question that you would like personally answered?  Email me and ask away!

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Hubby brought this cartoon home from work several weeks ago.  I had intended to post it earlier with quite a few LOL and HA HA HA’s  and ROFL, but never quite got around to it.

Lately though, I’ve been feeling both sides of this.  The Darling Daughter, 12yo, has been on school holidays for the last two and a half weeks.  Hubby was home ‘sick’ last week with a bad back, and a couple of days this week with the flu (no, not man-flu thankfully, just ordinary flu).

So in the last few weeks I’ve launched the Two Hour Business Plan in the middle of finding time for a 12yo on holidays, looking after an injured/sick husband and then the lovely generous man (hear the sarcasm there?) decided to pass his revolting germs on to me.  Gee, thanks honey.

Self Pity and Woe Is Me is not what today’s post is about though.  Today I thought I’d have a chat about blogging with a business and list some resources that I use.  Some of the links are affiliate links, so if you end up buying any of these I might make enough to buy a cup of coffee, with cream.  Maybe.

Business blogging

I’m going to assume that everyone reading this knows what a blog is and what RSS is.  If not, feel free to email me and ask.  No, it’s not a silly question and you wouldn’t be the first person to ask me.

What’s your blog’s purpose?

Blogging is really useful for your business but it’s not a golden ladder leaning against the wall of huge profits.  It takes time, effort, technique and purpose.  It can also be a huge waste of time for very little ROI (Return On Investment).

Before you go putting all that work into your blog, you have to know why you’re doing it.  Here’s some of the things that a well-written blog can do:

- attract potential customers

- improve your website’s SEO (as long as the blog is on the same domain as the site)

- show people that you know what you’re talking about

- build a community of like-minded people through comments and discussion

- advertise sales, specials, new products

Know why before you start

Too many people jump into blogging for their business without a clear direction and purpose for it.  Just like everything else in business you need to know what result you’re working towards, so you know when you’re on track and if it’s working or not.

Know what you’re doing and why, and then aim every single post towards that purpose.

Readers aren’t buyers

I’m mainly talking to those who sell a service here, although this is still true – albeit to a lesser extent – for those who sell physical products.

Your blog readers aren’t your clients.

The majority of people who read your blog, subscribe to your RSS, comment on your posts – they’ll never buy from you.  This tends to be a shock for a lot of people, it sure was for me, when you’ve put in hours and hours and hours writing posts and then you realise that the readers aren’t actually buyers.

The majority of your readers are there for the free content.  There’s nothing wrong with that, and business blogging is still a great way to spread the word of what you do.  But if you’re looking at several thousand readers and wondering why they’re not buying – welcome to reality.

Readers don’t look at your website

The majority of readers never visit your website after the first hit, when they subscribe to your RSS.  So you can update your site to your hearts content, fill it with ads, promote every product under the sun and your readers still won’t know about it.

If you want your readers to know something, put it in a blog post with a powerful headline.

Partial feeds mean non-readers

So when a lot of people realise the above fact they decide to make their RSS feed only partial, meaning that RSS subscribers will see the first paragraph and have to click through to read the remainder of the post on the website.  Yay!  More hits on the site, better SEO and people see your site and ads, yes?

No.

Statistics show that partial feeds actually reduce readership.  Your first paragraph is going to have to be absolutely riveting and compelling to get people to click through.  Most readers won’t bother.  But if you have a full feed in your RSS – meaning the entire post is there in the reader or email – then most people will read it.

So why bother with blogging?

It’s a pretty depressing picture here isn’t it?  The readers don’t buy, they don’t visit the website and they don’t read partial feeds.  Why bother putting the effort in?

Because blogging will draw more people to your site.  It shows people what you can do and gives them confidence in you.  Used properly, blogging will attract the right people and get them recommending you.  It’s a great tool, but that’s all it is, a tool.

Use blogging wisely and with a clear purpose, and it will help grow your business.

Blogging Resources

Here’s some resources to help you get the most out of your blogging.  They’re all ebooks that I have bought and used myself.

31 Days to Build a Better Blog

31 Days to Build a Better Blog is a downloadable e-book designed to help you revitalize your blog by giving you 31 tasks that will all help to turn it into the page view powerhouse you’ve always dreamed of.

Each day in the project contains:

A Task – something to DO that day.

Teaching – each day you’ll be given great instruction on both the WHY and HOW of the task of the day.

It’s normally $39 but when I checked the link for this post I noticed it’s only $19.95.  I have no idea how long this price is valid for though.

On a side note, I’m looking to run a blogging workshop during August for those who are interested in developing their blogs using this ebook.  It’ll be free (but you have to purchase the ebook), and I’m still working out the details.  If this sounds like something you’d be interested in please let me know in the comments.

Beyond Bricks and Mortar

Taken from the Beyond Bricks and Mortar sales page:

The Practical Strategy to market your Offline business using Online tools

Beyond Bricks and Mortar gives you the solid footing you need to access practical, useful information on how to blog for your business – when your business isn’t online.

Beyond Bricks and Mortar fills the gap when you’re standing confused on the edge of the online world, unclear on how to bridge it for your physical business, and wondering who’ll tell you how to do that.

This is an amazing book written for those who have physical businesses with an online presence.

How to Build a Professional Blog

How to Build a Professional Blog – the Quick Start Guide to Plan, Launch and Profit with your own Successful Blog.

$47 value, and absolutely free.  Gotta love that! 

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This one of my favourite posts that was originally published early last year.  Now updated and edited to be even more good-er.  Enjoy!

I was cleaning the shower the other day.  This is something I do regularly.  Once a year is regular, right? Just kidding – I clean it a lot more often than that.  While sloshing water around and scrubbing the tiles it occurred to me that cleaning the shower is in many ways like marketing your home business.

Read through and let me know what you think.

Firstly it needs to be done regularly. I once lived in a house where we thought the bottom half of the shower door and side was frosted glass, and that round bit on the floor was anti-slip coating.  About a week or so after moving in, I cleaned it.  Yes, it was ordinary clear glass underneath and plain tiled floor.  Yuck.

If you clean your shower regularly, it’s easy.  If you market your business regularly, it’s easy.  Consistency in small efforts is a lot easier and yields much greater rewards than neglecting it and having to put in hours of backbreaking, gut-wrenching work.  It’s much easier to keep up than to catch up.

If it’s done wrong you could end up with a greater mess. Sloshing buckets of water around may be great fun, watching it splash, however it has a tendency to, well, splash.  And go everywhere, generally all over the bathroom walls and floor – outside of the shower.   Or it just rinses the walls and floor and doesn’t actually clean anything.

You can spend as much money and time as you have on marketing, but if it’s not directed to the right people, if it’s not solving a problem for them, if it’s not compelling them to buy, then it’s a waste of time and money.  Know why you're using a particular marketing tactic, do it right, be focused and see the benefits. Make sure you're marketing to a niche and not a demographic.

Use the right tools and know why you’re using them. You wouldn’t go to clean the shower with the vacuum cleaner would you?  Or with a leaf rake?  Of course not, they’re tools for other tasks.  You go into the shower with some kind of cleaner, cloths to wipe, some way to rinse off the walls, bleach to clean the tiles if needed, maybe a squeegee.  You know precisely what you’re doing (cleaning the shower) and the appropriate tools that you need to do that.

This is where you need to know your target market intimately and thoroughly, inside and out.  Why do they buy?  Where and how do they buy?  What solution does your product provide?  How do you market specifically and directly to these people?  What medium do they use (online, magazines, forums) to find out about products and ask questions?  There’s no point putting an advertisement in the financial times newspaper if your target market loves parenting forums.  Don't put money into any form of marketing just because someone says you should.  Know how it relates to your market and what result you expect from it.

It takes work and planning. You clean the walls before the floor.  Put bleach on the tiles (my apologies to the environmentalists here) and let it start working before you begin to scrub.  And no matter what product you put on the glass and tiles, it still needs some elbow grease to be spotlessly clean.  With cleaning, as with marketing, you need to plan the best order to do things.

You can’t sell a product and then tell the customer why they need it.  The customer needs to be educated about what it does and why they want it.  You, the business owner, need to make this happen.  Customers don't come up and say “I want to buy this widget, what does it do?”.  Nuh uh.  Customers see your marketing, which tells them how your widget solves their problem and world peace at the same time.  And then they come to buy.

And lastly you need to be committed. If you just give the shower a quick swipe over with a dry cloth once a month  then you might think you can call it ‘cleaning the shower’.  But is it really?  If you put an ad in the cheapest magazine once a month, is it the ads fault that no one buys?  I have a friend who often tells me that she wishes she could have a profitable online business.  And then goes on to tell me how she's not interested in writing blog posts, or going on forums, or spending money on upgrading her website.  She’s not committed to the process or the work required.  If your business isn’t profitable, or not as profitable as you’d like, check your own commitment and activity levels first.

What do you think?  Are you using the right tools in the right way to clean your shower as efficiently and effectively as possible?

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As I mentioned in yesterday’s post I’d sent the business owner a message to say that I hadn’t appreciated the hard sell etc, and by the way, where had she gotten my contact details from? (my phone number isn’t on the website).  I was polite, just very clear that I wasn’t happy. This was her response, sent to me two weeks later (there’s a clue, it took her two weeks to respond):

Hi Melinda,
We had your details in the database from a previous contact you’d had with ‘her life partner’- when you were interested in commission only salespeople. The two of you had a conversation and that’s how your details ended up in there.

Uh no, she’s wrong: I’d filled out a free website audit and he’d called me about that, and to try and sell me on a seminar to improve my website. I said no to that one too.

You were rude to him also (after asking for his help).

Wrong again: filling out a free website program does not constitute asking for help in my book. And we’d ended up having a really good conversation, turned out we had a couple of mutual connections. So… I was rude to him and he was still happy to continue a conversation off-topic and talk for nearly an hour? I don’t think so.

Don’t worry – we apologised profusely to ‘salesperson’ (Who was very upset at how rude you were to her) for having left you on the database – and removed you immediately.

Seriously, if she’s that sensitive then she shouldn’t be in telephone sales. I didn’t swear at her or abuse her in any way, nor did I hang up on her. I did interrupt her and speak over the top of her and told her that I didn’t appreciate her manipulative sales questions. Rude? I’d say the rudeness was on her side as she refused to accept my ‘No’ and kept pushing the sale.

As for all of your other comments … I could write a book … and actually, probably will – but look at the end of the day it comes down to this:

‘salesperson’ did nothing wrong.

If you understood sales – even a little bit – you’d know that she did precisely what she should have done.

Right down to burning you.

Really? Since when has it been accepted marketing practice to ‘burn’ a contact? Since when is it good salesmanship to push the sale when the person has told you very clearly ‘No’ three times?

And if I don’t understand sales ‘even a little bit’ then how have I run a successful online business for six years then?

Because you are not now, nor will you ever be our client.

I don’t want to “keep in contact with people” on the off chance that one day, maybe they might want to buy something.

Ok, so if I don’t want to buy your very expensive course today, you don’t want me to be able to contact you to buy it in six months time? Wow. How many contacts is she losing because they don’t buy today, right now?

On top of which – we sell. On the phone. Every day. If you had stayed on our database you would have gotten more calls from more sales people who you would have upset being mean to.

Maybe you should spend a bit of time looking at your own obvious issues around sales, rather than attacking 23 year old girls who are doing their jobs.

Yes, I have issues around sales. I have serious issues around pushy hard-sell sales people who won’t take no for an answer.

Attacking 23 year old girls who are doing their job? Sorry, wrong again. I never ‘attacked’ her in any way. Definitely not picking up any guilt for that. Don’t try and make it my fault because I disagreed with your staff.

Good luck with everything.

Rest 100% assured that NO ONE from my company will EVER contact you again … even if you begged us to.

I think I was supposed to be sad and sorry that they’ll never contact me again. Really, that was the best news I’d had all week. And I don’t beg.

Feedback is a part of business

No one is too precious to receive feedback. And it’s not all going to be good. Get over it. If someone took the effort to let you know that (in their opinion) there was something lacking in your business then the least you can do is thank them for the effort they took to write.

Note that I didn’t say you had to agree with the feedback and tell them you’d make changes. You don’t have to agree with it, you just have to be nice about it. Put on your big girl panties and deal with it.

Get over your own issues around feedback. It’s not always going to be a nice pat on the back. That kind of sycophantic feedback won’t help you improve and grow. If you get a brickbat thrown at you then consider if there’s any truth in it. If there is then take it on board and use it to improve. If there’s not truth in it then simply ignore it.

Attempting to bully and score over the person who sent it just exposes your own issues. And it’s really bad PR when they write a blog post that is seen buy thousands of readers who could have been their customers….

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We all need to market and sell our stuff, right? That’s the whole point of being in business. But there’s a right way and a wrong way to sell.

Sell something the right way and the person is happy they dealt with you and everyone is pleased by the whole transaction. Sell the wrong way – or try to – and it ends up a bun fight.

How Not to Cold Call

A few weeks ago I had the dubious pleasure of receiving a business cold call. By the time the call finished I was so angry I rang my husband at work to vent – the venting took longer than the call. (Hubby ended up being late for a meeting, and told his boss “She was way angrier than you, and I have to live with her” LOL)

Normally cold calls don’t bother me. We’re on the Do-Not-Call register so if we DO receive any cold calls it’s generally for my business. Usually it’s enough to tell the person very clearly “Nope, not interested, thanks for your time” and that’s the end of it. Not this call. Here’s how NOT to cold call someone:

The one thing they did right

They rang during the day. Ring me in the evening and you’ve got me offside from the second I pick up the phone. Business hours people, that’s what they’re for.

I love you forever, what’s your name?

The salesperson introduced herself and told me the name of the person she was calling for – I slightly know this business owner from a couple of forums that we’re both on. Her script, after the intro, went something like:

Our business helps other small businesses just like yours to grow and make more money. Tell me about your business, what do you do?

Huh? You rang me, you help businesses just like mine, but you don’t actually know what my business does?

Imagine you’re in a bar and a complete stranger comes up to you, takes you in his (or her) arms, looks into your eyes and says in complete seriousness “I love you and want to marry you, have kids with you and be together until we die. Oh, and what’s your name?”

You’d be like “Get away from me you freakin weirdo!”

That’s what this call was like. First you tell me your business is to help small businesses just like mine to grow – and then you ask me what my business is? If you don’t know what I do then how do you know that your business can help me?

Do some research. Look at my website – it’ll tell you. That’s what it’s there for (ok, one of the things). Or at least reword your script so it’s not so contradictory and doesn’t make me think you’re ignorant.

Pushy Pushy

I told the salesperson a very brief and general description of what I do. She suggested that I needed to narrow down my niche. I said it was a lot more focussed but my description would do for now. That didn’t please her at all. Did she really expect me to discuss my business in detail with a stranger who called me?

And then she started on her spiel. She was selling a course on creating info-products. I’d seen some details from the business owner on a forum, so I knew what she was talking about.

“No thanks, I’m not interested at the moment”

You know how in sales books they tell you that a ‘No’ is only an objection? Well, this person had been reading those books.

She began on the marketing questions that are designed so you either have to sound like a complete idiot to turn it down or you open the door for more selling. Her question was something along the lines of:

“Do you want to learn how to sell more effective and higher priced information products to your customers?”

Well, what am I supposed to say? “No, I like being broke and not selling anything” how stupid would that answer be? But if I say “Of course I do” then she’s got an open door to keep pushing the sale.

So I didn’t answer. I pointed out that it’s a typical marketing question designed to either open the door or make me look stupid, and I don’t appreciate being manipulated.  And said again “No, I’m not interested in this product”

The pushy got worse

I’m sure she took my ‘No’ as a personal challenge because she continued to try and sell to me. I ended up saying ‘No’ at least three times, very clearly. I told her “I’m not interested and I’m not your ideal client” and she kept on pushing to sell!

At this point I was interrupting her and talking over the top of her. Rude, yes, but it was the only way to let her know I wasn’t interested short of outright hanging up on her.

It ended when I told her (again) I wasn’t interested and was going to hang up. At that point she agreed I wasn’t their client and we said a rather terse goodbye.

Do unto others….

How many of us enjoy having someone disrespect us and ignore us when we tell them no? Who wants to get off a call feeling they’ve just been manipulated and sold something they didn’t really want? Why are these sales techniques still being taught?

A few years ago I read “Influence: The Psychology of Persuasion” by John Cialdini. In it he discusses the brain conditioning and instinctive responses that we’re all wired with. Marketers hook into this brain wiring and structure their questions so we’ll give them the answer they want rather than look a fool.

Marketing or a Used Car Salesman?

Cold calling works – I won’t deny that. But at what ethical cost? Do you really want to sell to someone knowing that they bought because you twisted their responses? That’s why Naomi and Sonia created ‘Marketing for Nice People’ last year, because everyone is so fed up with the manipulative, sleazy sales techniques that are being used. (Marketing for Nice People is no longer available unfortunately, but if you’re looking for a marketing course try the Marketing 101 – great course!)

The point of marketing is to make the customer be panting to buy the product, to be standing there with their wallet in hand throwing money at you. Not because it’s the only way to get rid of you, but because they can see how that product is going to change their life forever and THEY MUST HAVE IT NOW!!!

Pt 1, the end

After the call, when I’d calmed down reasonably, I sent a message to the business owner to let her know that the call went badly and that I hadn’t appreciated being pushed and manipulated by a hard-selling salesperson. Tomorrow I’ll show you her response, and we’ll have a chat about receiving feedback. Let me just say, her reply was even more entertaining than the cold call!

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I’m giving away one copy of this fantastic book by C.J. Hayden ‘Get Clients Now!’.  It was originally recommended to me by a friend who has a very successful business and I’m now following the recipe in this book – it’s amazingly effective and it works.

This book is an essential in any Work at Home Moms library and you can win it simply by leaving a comment below.

From the back cover:

If you’re ready to dramatically increase your client base, this brand new edition of Get Clients Now! is the one book you need.  Completely revised and featuring scores of tactics, tools and foolproof strategies customisable for any professional service business, this powerhouse book gives you a unique and proven 28-day program for locating, landing, and keeping new clients in greater numbers than you’ve ever dreamed possible.

You’ll learn: how to choose the right marketing tactics for your situation and personality; a foolproof method for diagnosing exactly what’s missing in your marketing and how to fix it; how to use Internet marketing techniques, including e-zines, SEO and blogging; hands-on approaches for replacing unproductive cold-calling with the power of relationship marketing; and much much more.

Please note that this book is for Service businesses rather than retail.

How to enter

Simply leave a comment below and tell me what you like most about SuperWAHM (or WAHM Biz Builder as we were).  The competition runs for four days.  On Saturday 16th I’ll draw a random number for the winner and post in the comments as well as email the winner.

I’m more than happy to post anywhere in the world, so Good luck!

And the winner is….. Stephanie, from Scratchpad Secretaries, comment #16

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I’m giving away one copy of this fantastic book by C.J. Hayden ‘Get Clients Now!’.  It was originally recommended to me by a friend who has a very successful business and I’m now following the recipe in this book – it’s amazingly effective and it works.

This book is an essential in any Work at Home Moms library and you can win it simply by leaving a comment below.

From the back cover:

If you’re ready to dramatically increase your client base, this brand new edition of Get Clients Now! is the one book you need.  Completely revised and featuring scores of tactics, tools and foolproof strategies customisable for any professional service business, this powerhouse book gives you a unique and proven 28-day program for locating, landing, and keeping new clients in greater numbers than you’ve ever dreamed possible.

You’ll learn: how to choose the right marketing tactics for your situation and personality; a foolproof method for diagnosing exactly what’s missing in your marketing and how to fix it; how to use Internet marketing techniques, including e-zines, SEO and blogging; hands-on approaches for replacing unproductive cold-calling with the power of relationship marketing; and much much more.

Please note that this book is for Service businesses rather than retail.

How to enter

Simply leave a comment below and tell me what you like most about SuperWAHM (or WAHM Biz Builder as we were).  The competition runs for four days.  On Saturday 16th I’ll draw a random number for the winner and post in the comments as well as email the winner.

I’m more than happy to post anywhere in the world, so Good luck!

And the winner is….. Stephanie, from Scratchpad Secretaries, comment #16

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Yesterday we looked at why you need a Newsletter list and where to get one set up. Today we’re looking at how to use it.

Ok, I have an autoresponder, now what do I do with it?

That’s easy:

1. You get subscribers to sign up to your list; and

2. You email them.

Finding Subscribers

So where do your subscribers come from? Anywhere you can legally and ethically find them…

Signup box on your website – have it clear, easy to see when people land there. For best results, ask for simply their First Name and Email Address. That’s all, just those two pieces of information.

Free Offering – give people a free gift for giving you their contact details. Offer a free report or ebook, related to your business. DON’T give away free consultations or anything that requires an ongoing time commitment!

Stalls, markets – have a signup form for people who would like to be on your list. If you do this, make sure you add them to your list within 24 hours of the stall and email them immediately to welcome them. Don’t leave it for long because they’ll forget they filled in the form and will delete your email or mark it as spam.

Promote on FaceBook – If you’ve got a fan page on FaceBook then you can add a tab or box with your signup form in it. Remember to let your fans know about it when you put it up.

Competitions – run a competition where people have to sign up to your newsletter list to join in. Check with your local government for rules and regulations concerning competitions first though.

Ask people – when you meet people at networking functions etc, and they express an interest in what you do simply ask them if they would like to join your newsletter list.

Joint Ventures – run a promotion or competition with an another business, complementary to yours,

What do I email them about?

Anything that is relevant or interesting for your subscribers. Unless you’ve set up your list to be very clearly a Sales list – like our VIP list, where people are told when subscribing that they’ll receive sales offers and it’s not a newsletter list – then you need to send interesting content to your subscribers.

I’m not saying you can’t market to them, that’s the primary purpose of having a newsletter list, I’m saying that you need to send them information that is interesting. And bring in the sales content in a nice way, without beating them over the head with it.

- A new product you’re releasing
- Product of the month special deals
- Case studies and testimonials
- New and interesting uses for a product
- Developments and new findings relating to your core business
- What’s been happening in your business
- Profile a client
- Answer questions from clients (be careful of confidentiality issues, ask for permission first before using a clients name)
- Profile one of your staff members
- Articles to help your subscribers
- Subscriber only discounts
- ????

What else can you add to this list?

Questions or comments about Newsletters and ezines?  Please come and share your thoughts in the comments.