Monthly Archive: May 2010

May 28

How to kick the “I’m just not good at that technical stuff” blues

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This is a Guest Post by Catherine Caine I once worked in technical support for a webhosting company, supporting 200,000 small business customers over the phone. I learnt a lot. I learnt how to configure every email program ever. I learnt how websites work. I learnt that a LOT of people are scared of technology. …

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May 07

How not to receive feedback

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As I mentioned in yesterday’s post I’d sent the business owner a message to say that I hadn’t appreciated the hard sell etc, and by the way, where had she gotten my contact details from? (my phone number isn’t on the website).  I was polite, just very clear that I wasn’t happy. This was her …

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